Expertise Across Multiple Disciplines
Service design is an interdisciplinary approach that aims to create and improve services to deliver better experiences for both customers, and other stakeholders – from teams to management. It involves understanding customer needs, mapping out the customer’s journey, and designing service solutions that are user-centered, efficient, and impactful. Service design goes beyond the traditional focus on physical products and incorporates the entire service ecosystem, including interactions, touchpoints, processes, systems, and more.