Be Bold. Stay Brave!

Service Design Workshop

Startup Weekend | February 21, 2026 | 4:00 PM

Join the WhatsApp Group

Service Design is...

Service design is an interdisciplinary approach that aims to create and improve services to deliver better experiences for both customers, and other stakeholders – from teams to management. It involves understanding customer needs, mapping out the customer’s journey, and designing service solutions that are user-centered, efficient, and impactful. Service design goes beyond the traditional focus on physical products and incorporates the entire service ecosystem, including interactions, touchpoints, processes, systems, and more.

Rapid Service Blueprinting

Mindfully Aligned with the Real Needs of Your Customers

Build Your Blueprint with Claude AI

Learn to create professional service blueprints using Claude AI—no design experience required. Walk away with a shareable link you can send to your team, investors, or advisors.

What You’ll Build:

  • Professional service blueprint mapping customer experience and operations
  • Interactive, shareable web link (no login required for viewers)
  • Strategic insights about gaps, opportunities, and risks in your business
  • Repeatable process you can use to iterate and update your blueprint


What to Bring:

The SW26 Service Blueprint Whatsapp group is for collaborative learning, access to these same resources, and to build community. We can also use this group to assist others in troubleshooting along the way. Success is a team sport!💪🏆 (Request Link)

View the full workshop presentation slides.

View Workshop Presentation Here

Download these two template files. You’ll upload them to Claude during the workshop. RIGHT-Click-Save File As to download file.

Basic Template (A)

Detailed Template (B)

This is the exact prompt you’ll use with Claude. Either copy/paste the text directly or click the button below and paste into Claude. Fill in the bracketed sections with your business details.

Note: Review entire output for accuracy. Validating the results is extremely important.

Create a horizontal service blueprint for [YOUR COMPANY NAME].

## About Our Business [Write 2-3 sentences describing what you do, who you serve, and what problem you solve]

## Our Customers [Describe your primary customer type - who they are, what they need, why they come to you]

## Key Customer Journey [Describe the main flow: How does someone go from discovering you to becoming a successful customer? What are the major steps?] Please suggest recommended steps I may leave out - but do NOT change my overall business model/concept. I'll tell you if I want to accept your recommendations and regenerate.
---
Use the uploaded templates as structural reference.

Include:
- Front Stage (customer-facing touchpoints)
- Line of Visibility - Back Stage (internal operations)
- Support Systems & Infrastructure
- Emotional Journey
- Touchpoints & Channels
- User Personas
- Risk Mitigation Areas
- Legend/Key
---
Create as 2 interactive artifacts: (1) an html file that can be downloaded, (2) interactive React component using Recharts and Lucide React. Output second artifact as single JSX file for CodeSandbox.

Common issues and how to fix them. Reference this during the workshop.

❌ Preview panel is blank
Fix: Add dependencies (recharts, lucide-react), save file (Cmd+S), and refresh preview panel

❌ “Module not found” error
Fix: Check which module is missing, add it in Dependencies panel, wait for green checkmark

❌ Share link requires login
Fix: You copied the editor link. Look for the URL ending in .csb.app

❌ Can’t paste code into App.js
Fix: Select ALL old code (Cmd+A), delete it, then paste new code

Questions?

Reach out before, during, or after the workshop. Join the Whatsapp for support or email me directly at alicia@braveintangibles.com.

Email Me

Truth Be Told

We Love Advanced
Technology, However...

We love and believe in the beauty and power of humanity and our collective intelligence more. That said, we prefer what may feel analog or traditional at times – thinking for ourselves, together, and with the whole in mind. Yet we also employ the use of technology like AI to accelerate processes which help us come together, understand, and build faster — and sometimes more efficiently overall. We believe in a world where humans utilize technology ethically and to advance the possibilities of a more sustainable, equitable, and prosperous future for all. Not think and make all of our decisions for us, but to instead assist us in co-creation and co-existing as a thriving planet.

LET'S GET STARTED

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